Refund policy
Last updated: March 20, 2026
At Veyra, we are committed to providing quality products and a smooth shopping experience.
Returns & Eligibility
Due to the nature of our products and hygiene considerations, we only accept returns under the following conditions:
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The item is damaged during shipping, or
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The item is not working upon arrival (Dead on Arrival – DOA)
To be eligible, you must contact us within 48 hours of delivery.
Proof Requirement
To process your request, please provide:
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A clear unboxing video showing the issue from the moment the package is opened
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Order details (order number, name, email)
This helps us verify and resolve your issue quickly.
Refund & Replacement Process
Once your request is approved:
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You may be asked to return the product (if required)
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After the item is received and inspected, we will:
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Issue a replacement, or
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Process a refund to your original payment method
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Please allow 5–10 business days for refunds to be completed after approval.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or refunds for:
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Opened or used products
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Change of mind or personal preference
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Incorrect usage of the product
Shipping Costs
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Return shipping (if applicable) may be covered depending on the issue
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Original shipping fees are non-refundable unless the item is defective or damaged
Contact Us
If you experience any issues with your order, please contact us at:
We’re here to help and will do our best to resolve your issue quickly.